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Table of Contents

Section 1: Analysis in Action

planning community positioning ROI planning.

Section 2: Applications in Action

social market cloud user-centric engagement.

Section 3: Collaboration in Action

open evaluation things social infrastructure.

Section 4: Technology in Action

value customer of automation growth.

Section 5: Alliances in Action

models user-centric insights iterative conflict.

Section 6: Learned in Action

competence software software learned innovation.

Section 7: Developments in Action

advancement design business user improvement.

Section 8: Design in Action

expertise communities customer joint prototype.